Frequently Asked Questions

Everything you need to know about shopping with A Friend Indeed Australia

How long does shipping take within Australia?

We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.

What is your return policy for fashion items?

We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status.

Are your products ethically sourced?

At A Friend Indeed Australia, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.