Returns & Exchanges

At A Friend Indeed Australia, we want you to love your fashion finds, which is why we offer a 30-day window for returns on all full-priced items. Please ensure all garments are returned in their original, unworn condition with tags still attached to qualify for a refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all original labels and hygiene stickers remain intact.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label from the portal, then drop your parcel off at any Australia Post location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or store credit within 5-7 business days.